Toyota has issued a stop-sale and recall for the 2024 Grand Highlander and Lexus TX due to a safety issue with the driver-side curtain airbag. An estimated 145,000 vehicles are affected, both hybrid and non-hybrid models. The problem is that the front portion of the curtain airbag might not unroll as intended in the event of a crash, potentially leading to it not deploying properly.
Currently, there is no solution available for the issue, but Toyota expects to have a remedy ready by mid-August. Until then, all affected vehicles sitting on dealer lots cannot be sold, and production of these models at the Princeton, Indiana plant has been halted. Owners of the 2024 Toyota Grand Highlander and Lexus TX have been advised to keep their driver’s window rolled up at all times to ensure the curtain airbag will deploy properly in case of an accident.
If the driver’s window is down during an accident, the vehicle may not meet certain ejection headform displacement requirements. The recall has not yet been posted on the NHTSA’s website, but Toyota will notify owners by mid-August. For more information, customers can contact Toyota customer support at 1-800-331-4331 or Lexus customer support at 1-800-255-3987, or visit the brands’ recall website.
Overall, the issue with the 2024 Grand Highlander and Lexus TX highlights the importance of addressing safety concerns promptly to ensure the well-being of consumers. Toyota’s proactive approach in issuing a stop-sale and recall demonstrates their commitment to prioritizing customer safety. As a leading automaker, Toyota’s efforts to resolve the issue swiftly and communicate effectively with customers are crucial in maintaining trust and loyalty.
Now let’s take a closer look at the key details of the Toyota stop-sale and recall for the 2024 Grand Highlander and Lexus TX.
Impact of the Stop-Sale and Recall
The stop-sale and recall of the 2024 Toyota Grand Highlander and Lexus TX have significant implications for both consumers and the automaker. With approximately 145,000 vehicles affected, the safety issue with the driver-side curtain airbag poses a serious risk in the event of a crash. The halt in production at Toyota’s Indiana plant further emphasizes the urgency of addressing the problem and ensuring the safety of drivers and passengers.
Lack of Immediate Solution
One of the key challenges in this situation is the absence of an immediate solution for the driver-side curtain airbag issue. While Toyota is working diligently to develop a remedy, the current lack of availability raises concerns for owners and prospective buyers. The timeline for the solution to be ready by mid-August underscores the importance of expediting the process to minimize any potential risks associated with the safety defect.
Owner Advisory and Precautions
In light of the safety issue, Toyota has advised owners of the 2024 Grand Highlander and Lexus TX to keep their driver’s window rolled up while driving. This precautionary measure aims to ensure that the curtain airbag will deploy correctly in the event of a crash, reducing the likelihood of injuries. Owners are encouraged to follow this guidance until a permanent solution is implemented to address the underlying problem.
Communication and Customer Support
Effective communication and customer support are essential during a recall situation to keep owners informed and address any concerns they may have. Toyota’s decision to notify owners by mid-August demonstrates their commitment to transparency and accountability. By providing contact information for customer support and directing customers to the recall website, Toyota aims to facilitate a streamlined process for addressing inquiries and assisting affected individuals.
Lessons Learned and Industry Impact
The stop-sale and recall of the 2024 Grand Highlander and Lexus TX serve as a valuable lesson for the automotive industry in prioritizing safety and taking swift action to address potential defects. The proactive approach taken by Toyota highlights the importance of proactive risk management and timely resolution of safety issues to safeguard consumers. Moving forward, automakers must remain vigilant in monitoring and addressing safety concerns to maintain trust and confidence among customers.