The dealers are overwhelmed with paperwork as cyberattack outage persists

CDK Global Cyberattack: The Aftermath and Ramifications

The cyberattacks on CDK Global have had far-reaching consequences for the approximately 15,000 dealerships in the United States and Canada that rely on its software suite for various aspects of their operations. This article delves into the aftermath of the attack, detailing the challenges faced by dealerships in the absence of CDK’s services and the potential long-term impacts on their businesses.

Pen And Paper Transactions: Temporary Solutions Amidst Chaos

In the absence of CDK’s software, dealerships have resorted to pen and paper transactions to keep their operations running. However, this makeshift solution poses its own set of challenges, from mounting paperwork to difficulties in generating legitimate documentation once the software is back online. The reliance on manual processes has also made tasks such as payroll management a cumbersome and time-consuming ordeal for dealership staff.

Registration Hassles: Delays and Limitations in the Sales Process

One of the most significant challenges faced by dealerships in the absence of CDK’s software is the registration process for new vehicle sales. Without access to the software’s online registration capabilities, dealerships are forced to resort to manual paperwork, leading to delays in completing transactions and processing payments. Some states have even imposed limitations on the acceptance of manual paperwork from dealerships, further exacerbating the situation.

Financial Fallout: Impact on Sales Staff and Commission Payments

The disruption caused by the cyberattack has had a significant financial impact on sales staff working on commission-based payment structures. Delays in the sales process and registration of new vehicles have translated to delays in commission payments for sales staff, leaving some employees with minimal earnings. The prolonged restoration process for CDK’s software is likely to extend these financial challenges for dealerships and their staff.

Long-Term Recovery: Months of Struggle Ahead for Dealerships

Even once CDK’s software is fully restored, dealerships are expected to face months of struggle and financial recovery from the fallout of the cyberattack. The backlog of paperwork, delays in transactions, and financial losses incurred during this period are likely to have lasting impacts on the financial health and operational efficiency of dealerships. While there is a general timeframe for restoration floating around the beginning of July, the lack of a definitive date from CDK adds to the uncertainty surrounding the timeline for full system recovery.

In conclusion, the cyberattack on CDK Global has dealt a significant blow to the automotive industry, with dealerships bearing the brunt of the fallout. The challenges faced by dealerships in the absence of CDK’s software highlight the importance of robust cybersecurity measures and contingency plans for businesses operating in an increasingly digital landscape. As dealerships navigate the aftermath of the attack and work towards recovery, the long-term impacts of this incident serve as a stark reminder of the vulnerabilities and risks associated with reliance on digital systems in today’s interconnected world.

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