Introduction:
Stellantis, the parent company of Chrysler, has announced a recall of 1.16 million vehicles in North America due to a software issue that is causing rear view cameras to malfunction, potentially increasing the risk of a crash. This over-the-air software update recall affects a range of vehicles including Dodge Durango, Chrysler Pacifica, Jeep Grand Cherokee, Ram 1500, and others. The affected vehicles are predominantly in the United States and Canada, and Stellantis is urging owners to accept the software update to rectify the issue. While the company has already updated the software in a significant number of vehicles, it is crucial to address this issue promptly to ensure the safety of drivers and passengers.
The recall by Stellantis impacts 1.16 million vehicles in North America due to a software problem that is causing rear view cameras to fail to display properly. The affected vehicles include popular models such as Dodge Durango, Chrysler Pacifica, Jeep Grand Cherokee, Ram 1500, and more. This software issue poses a safety risk as drivers may not have a clear view of what is behind them when reversing, potentially leading to accidents or collisions. The recall highlights the importance of ensuring that vehicle software is functioning correctly to maintain safety on the roads.
The vehicles affected by the recall include 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The recall covers 1.033 million vehicles in the United States and 126,000 in Canada, emphasizing the significant impact of the software issue across a wide range of models. Stellantis is working to address the problem through an over-the-air software update to rectify the rear view camera display issue and enhance driver safety.
The U.S. National Highway Traffic Safety Administration highlighted that the vehicles’ radio software may be causing the rearview images to fail to display, posing safety concerns for drivers. Without a clear view of what is behind them, drivers may face challenges when reversing and navigating in tight spaces. The risk of accidents and collisions increases when rear view cameras are not functioning correctly, underscoring the importance of promptly addressing the software issue through the recall process. Stellantis is urging affected vehicle owners to accept the software update to mitigate potential risks and ensure safety on the road.
Stellantis has initiated the recall process by identifying the software issue and developing an over-the-air software update to fix the rear view camera display problem. Vehicle owners will receive a request on their media screens to accept the update, enabling them to address the software issue promptly. The company has already updated the software in more than 735,000 vehicles, demonstrating its commitment to resolving the problem efficiently. By following the recall instructions and accepting the software update, drivers can help prevent accidents and ensure that their vehicles are operating safely on the road.
Stellantis has stated that it is unaware of any injuries or crashes related to the recall issue, reassuring customers that the software problem can be addressed before any accidents occur. The company’s proactive approach in investigating the issue, reviewing warranty data, field records, and customer assistance records, reflects its commitment to maintaining a high level of safety and customer satisfaction. While the recall may inconvenience affected vehicle owners, prioritizing safety and addressing potential risks is paramount. By participating in the recall process and accepting the software update, customers can help ensure that their vehicles are safe to drive and free from potential hazards.